Terms & Conditions

1. Acceptance of Terms

By accessing or using the Ordare platform ("Service"), you ("Merchant" or "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all merchants, business owners, and administrators who register for and use the Ordare platform to manage their mobile ordering operations.

2. Description of Service

Ordare provides a mobile ordering platform that enables merchants to accept orders from consumers through our mobile application. The Service includes:

Integration with Square or Clover Point of Sale systems for catalog management and order syncing
A merchant dashboard for managing menus, locations, and orders
Listing of your business in the Ordare consumer mobile application
Order management and real-time status updates
Analytics and reporting tools

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information, including your name, email address, and a mobile phone number. Your phone number is required to secure your account; see Section 13 for how it is used. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years old and have the legal authority to bind the business entity you represent. You agree to promptly update your account information if it changes.

4. POS Integration (Square and Clover)

The Service requires an active Square or Clover account. By connecting your POS account to Ordare, you authorize us to:

Access and synchronize your catalog data (items, variations, modifiers)
Create and manage orders in your connected POS account
Access location and business information
For Square merchants only: process consumer payments on your behalf through Square

Consumer payments made through the Ordare mobile application are processed by Square regardless of which POS you connect. You remain subject to Square's or Clover's terms of service (as applicable) and are responsible for maintaining your POS account in good standing.

5. Pricing and Billing

The Service is billed on a per-order basis. The current rate is $0.50 per order processed through the Ordare platform. This fee is in addition to any fees charged by Square or Clover for payment processing.

Invoicing: You will be invoiced monthly for all orders processed during the billing period.
Payment: Invoices are payable within 30 days of issuance. Payment is processed through Stripe.
Rate Changes: We reserve the right to modify pricing with 30 days' written notice. Custom volume pricing arrangements, if any, will be documented separately.
Taxes: Stated fees do not include applicable taxes, which are your responsibility.

6. Subscription Products

Ordare offers optional subscription-based products in addition to the per-order Service fee, including but not limited to custom-branded mobile apps. Subscription products are governed by the following terms:

Recurring billing: Subscriptions are billed in advance on a recurring monthly basis at the rate disclosed at the time of purchase (for example, custom mobile apps are $50 per month). Your card on file will be automatically charged each billing period until the subscription is canceled.
Authorization: By subscribing, you authorize Ordare and its payment processor (Stripe) to charge your designated payment method for each recurring billing cycle.
Failed payments: If a recurring charge fails, Stripe will automatically retry the payment. After three (3) consecutive failed attempts, the associated subscription product (such as your custom mobile app) will be suspended and remain inactive until payment is successfully collected.
Cancellation: You may cancel a subscription at any time from the Billing settings in your merchant dashboard. Unless otherwise stated, cancellations take effect at the end of the current billing period; you retain access to the subscription product through that date.
Termination on cancellation: When a subscription ends – whether by cancellation, non-payment, or otherwise – the products and services tied to it (including any custom mobile app, branded distribution, and associated configuration) will be deactivated.
Manual override: Ordare may, at its sole discretion, grant access to subscription products without billing under a separate written agreement. Such overrides may be revoked at any time.

7. Refund Policy

Refunds for subscription products and other Ordare fees are handled as follows:

Eligibility: You may request a refund of a recent subscription charge by contacting Ordare support. Refund requests are evaluated on a case-by-case basis and granted at Ordare's discretion.
Immediate termination: If a refund is issued for a subscription charge, the products and services associated with that subscription will be terminated immediately upon refund. This includes, without limitation, deactivation of any custom-branded mobile app, removal from app stores where applicable, and revocation of related access.
Per-order fees: Per-order Service fees represent transactions that have already been processed and are generally non-refundable, except where required by law or in the event of a documented platform error.
Processing time: Approved refunds are returned to the original payment method via Stripe and may take 5–10 business days to appear on your statement.

8. Payment Processing and Credit Card Information

Ordare does not collect, process, or store credit card information on its own servers. All payment card data is handled exclusively by our PCI-DSS certified payment processors:

Square processes consumer payments made through the Ordare mobile application on behalf of merchants. Cardholder data is tokenized and stored by Square in accordance with its own terms and security standards.
Stripe processes merchant billing for Ordare platform fees. Merchant billing card information is tokenized and stored by Stripe.

Ordare only receives and retains non-sensitive references to payment methods (such as tokens, last four digits, card brand, and expiration month/year) for display, reconciliation, and transaction purposes. At no point does Ordare store full credit card numbers, CVV/CVC codes, magnetic stripe data, or PIN information.

9. Merchant Responsibilities

As a merchant using the Service, you agree to:

Provide accurate menu information, including pricing, descriptions, and availability
Fulfill orders placed through the platform in a timely manner
Maintain appropriate business licenses and permits
Comply with all applicable food safety regulations and laws
Respond to customer inquiries and complaints related to your products
Keep your operating hours and ordering availability up to date
Use customer contact information only as permitted in Section 13 below

10. Intellectual Property

The Service, including its software, design, and documentation, is the intellectual property of Ordare. You are granted a limited, non-exclusive, non-transferable license to use the Service during the term of your account.

You retain ownership of your business content, including menu items, images, and descriptions that you upload to the platform.

11. Marketing and Promotional Use

You grant Ordare a non-exclusive, royalty-free, worldwide license to use your business name, logo, trademarks, service marks, storefront and location photographs, menu item images, and other brand assets (collectively, "Merchant Marks") to promote, market, and advertise the Ordare platform and your participation on it, including the right to identify you as an Ordare merchant.

Permitted channels: Merchant Marks may be used across the Ordare website, consumer mobile applications, app store listings, social media, email campaigns, press releases, and other promotional materials, whether in digital or printed form.
Ownership retained: You retain all ownership of your Merchant Marks, and any goodwill arising from Ordare's use of them inures to your benefit. Ordare will not modify your Merchant Marks in a way that misrepresents your business.
Your representations: You represent that you have the right to grant this license and that your Merchant Marks do not infringe the rights of any third party.
Opt-out: You may withdraw this permission at any time by contacting Ordare support. Following your request, Ordare will cease new promotional use of your Merchant Marks within a reasonable period. This does not require the recall of materials already distributed or printed, and does not affect the listing of your business within the consumer application as part of the Service.

12. Data and Privacy

We collect and process data as described in our Privacy Policy. By using the Service, you consent to such processing and represent that all data provided by you is accurate.

13. SMS and Text Messaging

Ordare operates a text messaging program for account security only. If you provide a mobile phone number, we may send SMS messages to verify that number when you set up your account and to deliver two-factor authentication (2FA) codes when you sign in. Ordare does not send marketing, promotional, or advertising text messages.

Consent: A mobile phone number is required to create an Ordare account. By creating an account, you consent to receive account verification and two-factor authentication text messages from Ordare at that number, including messages sent using an automatic telephone dialing system. These are transactional security messages. Ordare does not send marketing or promotional text messages, and no consent to marketing messages is requested or required as a condition of using the Service.
Message frequency: Message frequency varies and depends on your activity. Messages are sent only in response to an action you take – typically one message when you verify your phone number, and one message each time you sign in with two-factor authentication enabled.
Cost: Message and data rates may apply. Ordare does not charge for text messages; any charges are billed by your mobile carrier under your plan.
Opting out: Reply STOP to any message to cancel. You will receive a single confirmation message, after which no further messages will be sent. Because these messages carry security codes, opting out means you will no longer receive verification or two-factor authentication codes by text and may need to use another authentication method to access your account.
Help: Reply HELP to any message for assistance, or reach us through our contact page.
Carrier liability: Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network and is not guaranteed.
Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. Your number is disclosed only to our SMS delivery provider for the sole purpose of transmitting the messages you request. See our Privacy Policy for details.
Eligibility: You must be the account holder or authorized user of the mobile phone number you provide. Notify us if the number is reassigned or is no longer yours.

Customer Phone Numbers

When a consumer places an order with you through the Ordare mobile application, we provide you with that consumer's phone number as part of the order so that you can contact them about it – for example, to report that an item is unavailable, propose a substitution, or resolve a problem with pickup. The number is shown on the order in your Ordare dashboard and is also written to the order and customer record in your connected Square or Clover account. Any call or text you send is made from your own phone or systems, not through Ordare, and you are solely responsible for it. As a condition of receiving customer phone numbers, you agree that:

Order issues only. You will use a customer's phone number for one purpose and one purpose only: to contact that customer about a problem or question concerning the specific order it was provided with. There is no other permitted use.
No marketing, ever. You will not use customer phone numbers for marketing, promotional, advertising, loyalty, survey, review-solicitation, or win-back messages of any kind, whether by call, text, or any other channel, and whether sent by you or by anyone acting on your behalf.
No export. You will not export, copy, scrape, transcribe, photograph, download, or otherwise extract customer phone numbers for any purpose other than contacting that customer about their specific order. You will not load them into a CRM, marketing platform, mailing list, calling list, messaging list, contact database, spreadsheet, or any other system. This applies wherever the number reaches you – the Ordare dashboard, an order ticket, a printed receipt, or your own Square or Clover account – and exporting a customer record from your POS for a purpose other than fulfilling that customer's order is a violation of this section.
No disclosure. You will not sell, rent, lease, license, trade, transfer, publish, or otherwise disclose customer phone numbers to any third party, including affiliates, franchisees, marketing agencies, data brokers, and other merchants.
Minimal retention. You will retain a customer's phone number only as long as needed to fulfill and support the associated order, and will delete it from any system of yours once the order is complete and any related issue is resolved.
Legal compliance. You will handle customer phone numbers in accordance with all applicable privacy and telemarketing laws, including the Telephone Consumer Protection Act (TCPA). You are solely responsible for obtaining any consent required for messages you send, and you will indemnify Ordare for claims arising from your use of customer contact information, as provided in Section 17.

Any violation of this section is a material breach of these Terms and will result in immediate termination of your account under Section 16, without notice and without refund. Ordare may also remove your business from the consumer application, revoke your access to the Service, and pursue any legal remedy available to it, including recovery of damages and costs arising from your misuse of customer contact information. Ordare may audit your use of customer contact information where it has a reasonable basis to suspect a violation, and you will cooperate with such an audit.

14. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

15. Limitation of Liability

To the maximum extent permitted by law, Ordare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from these Terms shall not exceed the total fees paid by you to Ordare during the twelve (12) months preceding the claim.

16. Termination

Either party may terminate this agreement at any time. Upon termination:

Your access to the merchant dashboard will be deactivated
Your business listing will be removed from the consumer app
Outstanding invoices remain due and payable
We will retain your data for a reasonable period as required by law

We reserve the right to suspend or terminate your account immediately if you violate these Terms.

17. Indemnification

You agree to indemnify, defend, and hold harmless Ordare and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Service, your violation of these Terms, or your violation of any applicable law.

18. Modifications to Terms

We may modify these Terms at any time by posting the revised version on our website. Material changes will be communicated via email. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms shall be resolved through binding arbitration.

20. Contact

For questions about these Terms, please reach out through our contact page.