Terms & Conditions

Last updated: June 10, 2026

1. Acceptance of Terms

By accessing or using the Ordare platform ("Service"), you ("Merchant" or "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all merchants, business owners, and administrators who register for and use the Ordare platform to manage their mobile ordering operations.

2. Description of Service

Ordare provides a mobile ordering platform that enables merchants to accept orders from consumers through our mobile application. The Service includes:

  • Integration with Square or Clover Point of Sale systems for catalog management and order syncing
  • A merchant dashboard for managing menus, locations, and orders
  • Listing of your business in the Ordare consumer mobile application
  • Order management and real-time status updates
  • Analytics and reporting tools

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years old and have the legal authority to bind the business entity you represent. You agree to promptly update your account information if it changes.

4. POS Integration (Square and Clover)

The Service requires an active Square or Clover account. By connecting your POS account to Ordare, you authorize us to:

  • Access and synchronize your catalog data (items, variations, modifiers)
  • Create and manage orders in your connected POS account
  • Access location and business information
  • For Square merchants only: process consumer payments on your behalf through Square

Consumer payments made through the Ordare mobile application are processed by Square regardless of which POS you connect. You remain subject to Square's or Clover's terms of service (as applicable) and are responsible for maintaining your POS account in good standing.

5. Pricing and Billing

The Service is billed on a per-order basis. The current rate is $0.50 per order processed through the Ordare platform. This fee is in addition to any fees charged by Square or Clover for payment processing.

  • Invoicing: You will be invoiced monthly for all orders processed during the billing period.
  • Payment: Invoices are payable within 30 days of issuance. Payment is processed through Stripe.
  • Rate Changes: We reserve the right to modify pricing with 30 days' written notice. Custom volume pricing arrangements, if any, will be documented separately.
  • Taxes: Stated fees do not include applicable taxes, which are your responsibility.

6. Subscription Products

Ordare offers optional subscription-based products in addition to the per-order Service fee, including but not limited to custom-branded mobile apps. Subscription products are governed by the following terms:

  • Recurring billing: Subscriptions are billed in advance on a recurring monthly basis at the rate disclosed at the time of purchase (for example, custom mobile apps are $50 per month). Your card on file will be automatically charged each billing period until the subscription is canceled.
  • Authorization: By subscribing, you authorize Ordare and its payment processor (Stripe) to charge your designated payment method for each recurring billing cycle.
  • Failed payments: If a recurring charge fails, Stripe will automatically retry the payment. After three (3) consecutive failed attempts, the associated subscription product (such as your custom mobile app) will be suspended and remain inactive until payment is successfully collected.
  • Cancellation: You may cancel a subscription at any time from the Billing settings in your merchant dashboard. Unless otherwise stated, cancellations take effect at the end of the current billing period; you retain access to the subscription product through that date.
  • Termination on cancellation: When a subscription ends — whether by cancellation, non-payment, or otherwise — the products and services tied to it (including any custom mobile app, branded distribution, and associated configuration) will be deactivated.
  • Manual override: Ordare may, at its sole discretion, grant access to subscription products without billing under a separate written agreement. Such overrides may be revoked at any time.

7. Refund Policy

Refunds for subscription products and other Ordare fees are handled as follows:

  • Eligibility: You may request a refund of a recent subscription charge by contacting Ordare support. Refund requests are evaluated on a case-by-case basis and granted at Ordare's discretion.
  • Immediate termination: If a refund is issued for a subscription charge, the products and services associated with that subscription will be terminated immediately upon refund. This includes, without limitation, deactivation of any custom-branded mobile app, removal from app stores where applicable, and revocation of related access.
  • Per-order fees: Per-order Service fees represent transactions that have already been processed and are generally non-refundable, except where required by law or in the event of a documented platform error.
  • Processing time: Approved refunds are returned to the original payment method via Stripe and may take 5–10 business days to appear on your statement.

8. Payment Processing and Credit Card Information

Ordare does not collect, process, or store credit card information on its own servers. All payment card data is handled exclusively by our PCI-DSS certified payment processors:

  • Square processes consumer payments made through the Ordare mobile application on behalf of merchants. Cardholder data is tokenized and stored by Square in accordance with its own terms and security standards.
  • Stripe processes merchant billing for Ordare platform fees. Merchant billing card information is tokenized and stored by Stripe.

Ordare only receives and retains non-sensitive references to payment methods (such as tokens, last four digits, card brand, and expiration month/year) for display, reconciliation, and transaction purposes. At no point does Ordare store full credit card numbers, CVV/CVC codes, magnetic stripe data, or PIN information.

9. Merchant Responsibilities

As a merchant using the Service, you agree to:

  • Provide accurate menu information, including pricing, descriptions, and availability
  • Fulfill orders placed through the platform in a timely manner
  • Maintain appropriate business licenses and permits
  • Comply with all applicable food safety regulations and laws
  • Respond to customer inquiries and complaints related to your products
  • Keep your operating hours and ordering availability up to date

10. Intellectual Property

The Service, including its software, design, and documentation, is the intellectual property of Ordare. You are granted a limited, non-exclusive, non-transferable license to use the Service during the term of your account.

You retain ownership of your business content, including menu items, images, and descriptions that you upload to the platform.

11. Data and Privacy

We collect and process data as described in our Privacy Policy. By using the Service, you consent to such processing and represent that all data provided by you is accurate.

12. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

13. Limitation of Liability

To the maximum extent permitted by law, Ordare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from these Terms shall not exceed the total fees paid by you to Ordare during the twelve (12) months preceding the claim.

14. Termination

Either party may terminate this agreement at any time. Upon termination:

  • Your access to the merchant dashboard will be deactivated
  • Your business listing will be removed from the consumer app
  • Outstanding invoices remain due and payable
  • We will retain your data for a reasonable period as required by law

We reserve the right to suspend or terminate your account immediately if you violate these Terms.

15. Indemnification

You agree to indemnify, defend, and hold harmless Ordare and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Service, your violation of these Terms, or your violation of any applicable law.

16. Modifications to Terms

We may modify these Terms at any time by posting the revised version on our website. Material changes will be communicated via email. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms shall be resolved through binding arbitration.

18. Contact

For questions about these Terms, please reach out through our contact page.