Privacy Policy

Last updated: June 10, 2026

1. Introduction

Ordare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our merchant dashboard and consumer mobile application.

2. Information We Collect

Information You Provide

  • Account information: Name, email address, phone number, and password when you create an account
  • Business information: Business name, address, phone, website, and operating hours (for merchants)
  • Payment information: Billing details processed through Stripe (merchants) and payment methods processed through Square (consumers). Ordare does not collect, process, or store credit card information. All cardholder data is entered directly into PCI-compliant payment forms hosted by Square and Stripe, which tokenize and store the card information on their secure, PCI-DSS certified infrastructure. Ordare only receives non-sensitive references (such as tokens, last four digits, card brand, and expiration month/year) for display and transaction purposes.
  • Billing address: For merchants who subscribe to paid products (such as the custom mobile app), we collect a billing name and address (street, city, state, postal code, country) and transmit it to Stripe to associate with your customer record for receipts, invoices, and tax reporting. Ordare does not store the billing address on its own servers; it is read from and written to Stripe directly.
  • Contact form submissions: Name, email, business name, and message content
  • Menu content: Item names, descriptions, prices, and images uploaded by merchants

Information Collected Automatically

  • Device information: Device type, operating system, unique device identifiers, and push notification tokens
  • Location data: With your permission, approximate location for finding nearby restaurants (consumer app only)
  • Usage data: Pages visited, features used, and interaction patterns
  • Order data: Order history, items ordered, transaction amounts, and timestamps

Information from Third Parties

  • Square: Catalog data, transaction information, and location details when merchants connect their Square accounts
  • Clover: Catalog data, order information, and location details when merchants connect their Clover accounts
  • Stripe: Payment processing status and billing information for merchant invoicing

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process orders and payments
  • Send order status notifications and important service updates
  • Generate invoices and process merchant billing, including recurring subscription charges
  • Send transactional billing emails, such as receipts, payment-failure notices, and subscription status changes
  • Provide customer support and respond to inquiries
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Square: To process consumer payments made through the Ordare mobile application, and (for Square merchants) to sync orders to the merchant's POS
  • Clover: To sync orders to the merchant's POS for Clover merchants
  • Stripe: To process merchant billing and invoicing
  • Merchants: Consumer order information is shared with the merchant fulfilling the order (name, order details)
  • Service providers: Third-party services that help us operate the platform (hosting, analytics, email delivery)
  • Legal requirements: When required by law, legal process, or to protect our rights

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

  • Account data is retained for up to 12 months for legal and billing purposes
  • Transaction records are retained as required by applicable financial regulations
  • Anonymized usage data may be retained indefinitely for analytics

You may request deletion of your personal data by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Tokenized payment card storage through Square and Stripe — Ordare does not store full credit card numbers, CVV codes, or other sensitive cardholder data on its own servers
  • Regular security assessments
  • Access controls and authentication requirements

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent

To exercise these rights, reach out through our contact page.

8. Push Notifications

The consumer mobile app may send push notifications for order status updates and promotional messages. You can manage notification preferences in your device settings at any time.

9. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and, where appropriate, sending you a notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: